Politique de remboursement
Every RIVH piece is crafted in 925 sterling silver and inspected before it leaves us. If a piece isn't right for you, you have 90 days from the delivery date to request a return, exchange or refund.
At a glance
90-day return window · Free returns on damaged or incorrect items · Refunds issued within 5–10 business days of approval
Eligibility
To be eligible for a return, the item must be unworn, undamaged and in its original condition, including the original box, pouch, certificate and any tags.
For hygiene reasons, earrings may only be returned if the sealed packaging has not been opened. Custom-engraved or made-to-order pieces are final sale and cannot be returned unless faulty.
How to start a return
Email support@rivhfine.com with your order number, the item you wish to return and a brief reason. Our team replies within 24–48 hours with return instructions and the correct return address.
Please do not send any item back before receiving written confirmation from us — unauthorised returns cannot be processed.
Return shipping costs
If your item arrived damaged, faulty or incorrect, RIVH covers the full cost of the return and sends a replacement or full refund at no charge to you.
For change-of-mind returns, the customer is responsible for return shipping. We recommend a tracked service, as we cannot be held responsible for parcels lost in transit back to us.
Refunds
Once your return arrives and passes inspection, we notify you by email and issue the refund to your original payment method within 5–10 business days.
Depending on your bank or card issuer, it may take an additional 3–10 business days for the amount to appear on your statement. Original shipping charges are non-refundable except where the item was faulty or incorrect.
Exchanges
To exchange a piece for a different size or model, follow the return process above and note in your email which item you would like instead. The new piece is dispatched as soon as the original is received and approved.
Damaged or incorrect items
Please inspect your order on arrival. If anything is defective, damaged or not what you ordered, contact us within 7 days with photographs so we can resolve it immediately.
Questions about this policy? Write to support@rivhfine.com or call +44 7828 778104.