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SHIPPING POLICY

ORDER PROCESSING

Orders are prepared after payment has been authorised. Processing takes 3–6 business days. Processing times may vary for personalised, engraved, bespoke or made-to-order pieces. Any specific production estimate shown on a product page forms part of the order information.

DELIVERY OPTIONS AND COSTS

Available destinations, delivery services, charges and current estimates are shown at checkout before payment. The options offered depend on the delivery address and the contents of the order.

DELIVERY ESTIMATES

Delivery takes 7–15 business days after processing is complete. Transit and processing estimates are provided in good faith but are not guaranteed. Delays may occur because of carriers, customs, weather, peak periods or events outside our reasonable control. Unless another delivery period is agreed, orders will be delivered within the period required by applicable consumer law.

TRACKING

Where tracking is available, details will be sent to the email address used for the order after dispatch. Please allow time for the carrier to register the shipment.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address. Contact support@rivhfine.com as soon as possible if an amendment is needed. We cannot guarantee changes after an order enters processing.

CUSTOMS, DUTIES AND TAXES

For international orders, import duties, taxes and customs charges may apply. Unless checkout expressly states that these charges are included, they are the recipient's responsibility. Customs procedures may delay delivery.

DAMAGED, LOST OR MISSING ORDERS

Inspect the parcel on arrival. If it appears damaged, or if an item is missing or incorrect, contact support@rivhfine.com promptly with the order number and photographs where relevant. If tracking shows delivery but the parcel cannot be found, first check with household members, neighbours and the carrier, then contact us.